Updated on:** 10th/August/2024
1. Introduction
At Smart Steer AI, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website and services. We adhere to the principles set out in the General Data Protection Regulation (GDPR) and other applicable laws.
2. Who We Are
Smart Steer AI ("we," "us," or "our") is a company registered in Ireland, operating within the European Union. Our mission is to provide AI-powered automation solutions to businesses. For any privacy-related inquiries, please contact us at:
Company Name: Smart Steer AI
Address: Dublin
Email: team@smartsteerai.com
3. What Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, company name, job title.
- Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited.
- Communication Data: Records of your communications with us, including emails and messages.
- Transaction Data: Information related to purchases of our services, including payment details.
- Cookies and Tracking Technologies: Information gathered through cookies and similar technologies to enhance your experience on our website. (See our Cookie Policy for more details.)
4. How We Use Your Data
We use your personal data for the following purposes:
- To Provide and Improve Our Services: To deliver our AI automation services, process transactions, and manage customer relationships.
- Communication: To respond to inquiries, provide customer support, and send you important updates about our services.
- Marketing: To send you promotional materials, newsletters, and information about new services (with your consent, where required by law).
- Analytics: To analyse website usage, improve our services, and optimise your experience.
- Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you have given explicit consent for processing (e.g., subscribing to our newsletter).
- Contractual Necessity: To fulfil our obligations under a contract with you (e.g., providing our services).
- Legal Obligations: To comply with legal and regulatory requirements.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our services and marketing (where your interests do not override these).
6. How We Share Your Data
We may share your personal data with:
- Service Providers: Third-party vendors who provide services on our behalf (e.g., payment processors, hosting providers).
- Business Transfers: If we undergo a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
- Legal Authorities: Where required by law, regulation, or legal process, we may disclose your data to authorities.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You can ask us to correct any inaccurate or incomplete data.
- Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Restriction: You can request that we limit the processing of your data under certain conditions.
- Data Portability: You can request to receive your data in a structured, commonly used format or have it transferred to another controller.
- Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: If we rely on your consent for processing, you can withdraw it at any time.
To exercise your rights, please contact us at team@smartsteerai.com. We will respond to your request within one month.
9. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other legal mechanisms recognized by the GDPR.
10. Security Measures
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalized content. For more details, please see our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your data.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: team@smartsteerai.com